This FAQ explains how OEM vehicle tracking works in the Fleet Tracking Portal, what’s required to get started, and what you can expect when using factory-installed vehicle telematics instead of physical GPS devices.
Question | Answer |
What is OEM vehicle tracking? | OEM vehicle tracking lets you connect eligible vehicles to the Fleet Tracking Portal using the factory-installed telematics already built into the vehicle. No additional GPS hardware is required. |
How does OEM tracking work? | The system connects securely to your vehicle’s built-in systems through approved vehicle manufacturers. Vehicle data is sent directly to the Fleet Tracking Portal for tracking and reporting. |
Do I need to install any hardware? | No. OEM tracking is completely hardware-free. All data comes from the vehicle’s factory-installed telematics system. |
What vehicles are eligible for OEM tracking? | Eligibility depends on the vehicle manufacturer and model. Vehicle VINs are checked during setup to confirm whether they qualify. |
Do I need to give permission to access my vehicle data? | Yes. Vehicle manufacturers require your consent before sharing vehicle data. Consent is required for each manufacturer you want to connect. |
What does the consent process involve? | Each manufacturer has its own approval process. Some may request proof of ownership or written consent, while others send an email requesting authorization. |
How long does it take for data to appear? | After consent is approved and the vehicle is registered, data typically begins appearing within 24 hours. |
How do I add an OEM vehicle in the Portal? | When adding a vehicle, you select an OEM device from your device list and enter the vehicle’s VIN. Eligibility and consent are checked during registration. |
What is an OEM device? | An OEM device is a virtual device. It is not physical hardware and is not permanently tied to a specific vehicle. |
Can OEM devices be moved between vehicles? | Yes. Because OEM devices are virtual, they can be reassigned to different vehicles as needed. |
Can I manage OEM vehicles like my other tracked vehicles? | Yes. OEM-connected vehicles can be viewed, edited, transferred, or removed using the same workflows as vehicles with GPS devices. |
Can I use OEM tracking alongside GPS tracking devices? | Yes. OEM-tracked vehicles and vehicles with installed GPS devices can be managed together in the same Fleet Tracking account. |
Are there any limitations to OEM tracking? | Data availability and update frequency can vary by manufacturer. Some features that rely on physical hardware may not be available through OEM tracking. |
Who is OEM tracking best for? | OEM tracking is ideal for fleets that want fast deployment, minimal setup, and a hardware-free way to track eligible vehicles. |