GPS Insight Fleet Management

Use the information within this section to assist in troubleshooting any issues. If you are still experiencing issues after performing the instructional steps, please contact Support for assistance.

Troubleshooting

This article contains frequently asked questions about the Driveri Hub-X.

Driveri Hub-X FAQ

This article contains answers to frequently asked questions about the PNP-3000 series device.

PNP-3000 Series – FAQ

This article contains answers to frequently asked questions about the GPSI-5000 device.

GPSI-5000 – FAQ

Use this article to get answers to your questions about our ELD solution.

ELD/HOS FAQ

Questions about the GO9? Check out this article.

GO9™ – FAQ

This article contains answers to frequently asked questions about the ST-600 series.

ST-600 Series FAQ

This article contains answers to frequently asked questions about the GPSI Connect Tablet.

GPSI Connect Tablet FAQ

This article contains answers to frequently asked questions about the TT-600 asset tracker.

TT-600 FAQ

This article contains frequently asked questions about the Maintenance Page available in the GPS Fleet Tracking Portal.

Maintenance Page FAQ

Find answers to frequently asked questions about the AIR II.

AIR II FAQ

This article contains frequently asked questions about the XT25 Series.

XT25 Series FAQ

This article answers frequently asked questions about the App Switcher and Single Sign On.

App Switcher & SSO FAQ

This article answers frequently asked questions about the Camera Media and Camera Admin Pages.

Camera Media Library & Camera Admin FAQ

This article contains answers to frequently asked questions about the XT45.

XT45 Series FAQ

This article contains answers to frequently asked questions about Public Map Links.

Public Map Links FAQ

This article contains answers to frequently asked questions about our OEM integration.

OEM Integration Frequently Asked Questions

This article includes answers to frequently asked questions about the BeMini tracking device.

BeMini FAQ

Find FAQs about devices, products, and accessories here.

FAQs

This article provides a link for identifying required harness cables to install a GO9 device.

GO9™ Diagnostic Cable Guide

Use this article to perform the troubleshooting process for issues related to the Geotab GO9™ device.

GO9™ Troubleshooting

Use the instructions in this article to gather pertinent information prior to contacting Support.

What to Do Before Calling Support

This article contains information about proactive updates and how to opt-in to these updates.

Is my device up to date?

This article provides troubleshooting steps for resolving driver status change issues on an ELD Connect Tablet or ELD-2000 device.

ELD: Driver Status Change Issues

Use this article when troubleshooting the Driveri Hub-X accessory.

Driveri Hub-X Troubleshooting

If your PNP-3000 Series device is not responding, please perform the troubleshooting steps in this article.

PNP-3000 Series Not Responding – Pinhole Reset

Device Troubleshooting

Avoid missing out on available solution features and functionalities by ensuring your browser is up to date.

Is an Outdated Browser Holding You Back?

This article explains the effect of telematics devices on starting batteries.

Telematics Devices and the Effects on Starting Batteries

Use this article for instructions on how to test device battery drain.

Testing for Battery Drain

Use this article to assist you in updating the Magellan Mapping app on your ELD.

ELD: Updating Magellan Mapping

Use this article to assist you in removing the Messaging App from your ELD.

ELD: Removing the Messaging Application

This article provides troubleshooting steps to fix incorrect Driveri driver assignments.

Driveri – Fixing Driver Assignments

If you are not seeing alerts in the Driveri Portal Alert page for camera events, please review this article.

Driveri Portal Not Showing Alerts

General

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.