GPS Insight Fleet Management

Use the information within this section to assist in troubleshooting any issues. If you are still experiencing issues after performing the instructional steps, please contact Support for assistance.

Troubleshooting

This article contains answers to frequently asked questions about the PNP-3000 series device.

PNP-3000 Series – FAQ

This article contains answers to frequently asked questions about the GPSI-5000 device.

GPSI-5000 – FAQ

Use this article to get answers to your questions about our ELD solution.

ELD/HOS FAQ

Questions about the GO9? Check out this article.

GO9™ – FAQ

This article contains answers to frequently asked questions about the ST-600 series.

ST-600 Series FAQ

This article contains answers to frequently asked questions about the GPSI Connect Tablet.

GPSI Connect Tablet FAQ

This article contains answers to frequently asked questions about the TT-600 asset tracker.

TT-600 FAQ

This article contains frequently asked questions about the Maintenance Page available in the GPS Fleet Tracking Portal.

Maintenance Page FAQ

Find answers to frequently asked questions about the AIR II.

AIR II FAQ

This article contains frequently asked questions about the XT25 Series.

XT25 Series FAQ

This article answers frequently asked questions about the App Switcher and Single Sign On.

App Switcher & SSO FAQ

This article answers frequently asked questions about the Camera Media and Camera Admin Pages.

Camera Media Library & Camera Admin FAQ

This article contains answers to frequently asked questions about the XT45.

XT45 Series FAQ

This article contains answers to frequently asked questions about Public Map Links.

Public Map Links FAQ

This article contains answers to frequently asked questions about our OEM integration.

OEM Integration Frequently Asked Questions

This article includes answers to frequently asked questions about the BeMini tracking device.

BeMini FAQ

Questions about Driveri? Check out this article.

Driveri FAQ

Find FAQs about devices, products, and accessories here.

FAQs

This article provides a link for identifying required harness cables to install a GO9 device.

GO9™ Diagnostic Cable Guide

Use this article to perform the troubleshooting process for issues related to the Geotab GO9™ device.

GO9™ Troubleshooting

Use the instructions in this article to gather pertinent information prior to contacting Support.

What to Do Before Calling Support

This article contains information about proactive updates and how to opt-in to these updates.

Is my device up to date?

This article provides troubleshooting steps for resolving driver status change issues on an ELD Connect Tablet or ELD-2000 device.

ELD: Driver Status Change Issues

Use this article when troubleshooting the Driveri Hub-X accessory.

Driveri Hub-X Troubleshooting

If your PNP-3000 Series device is not responding, please perform the troubleshooting steps in this article.

PNP-3000 Series Not Responding – Pinhole Reset

This article contains troubleshooting steps in the case that your OEM-equipped vehicle is not reporting in the Fleet Tracking platform.

OEM: Verifying Connected Car Settings (CCS) or OnStar Blue Button Key Press (BBKP)

Device Troubleshooting

Avoid missing out on available solution features and functionalities by ensuring your browser is up to date.

Is an Outdated Browser Holding You Back?

This article explains the effect of telematics devices on starting batteries.

Telematics Devices and the Effects on Starting Batteries

Use this article for instructions on how to test device battery drain.

Testing for Battery Drain

Use this article to assist you in updating the Magellan Mapping app on your ELD.

ELD: Updating Magellan Mapping

Use this article to assist you in removing the Messaging App from your ELD.

ELD: Removing the Messaging Application

This article provides troubleshooting steps to fix incorrect Driveri driver assignments.

Driveri – Fixing Driver Assignments

If you are not seeing alerts in the Driveri Portal Alert page for camera events, please review this article.

Driveri Portal Not Showing Alerts

This article offers a comparision guide to help you understand the differences between Legacy and New reports.

Understanding Reports: Legacy vs. New

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