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OEM: Verifying Connected Car Settings (CCS) or OnStar Blue Button Key Press (BBKP)

This article contains troubleshooting steps in the case that your OEM-equipped vehicle is not reporting in the Fleet Tracking platform.

Ford OEM Vehicles

When your Ford OEM-registered vehicle isn’t reporting data as expected, one of the first things to check is whether the vehicle’s Connected Car Settings (CCS) are properly enabled. These settings control the vehicle’s ability to share telematics data through Ford Fleet Telematics, and they can sometimes be toggled off — either by the driver, during transport mode, or after a software update.

This article walks through how to verify and enable the correct CCS settings on Ford vehicles. These steps are supplemental — they may not be required in every case, but they’re a reliable place to start when a Ford OEM device isn’t reporting properly.

Step 1: Initial Vehicle Reset

Before diving into the in-vehicle menus, start here. This quick reset sequence helps ensure the vehicle is out of transport mode and gives the connectivity settings a chance to initialize.

  1. Start the vehicle with the ignition on and confirm it has been taken out of transport mode.

  2. Verify that Connected Car Settings (CCS) are enabled (see Step 2 below for how to check this).

  3. Turn the vehicle off.

  4. Turn the ignition back on and allow the vehicle to run for approximately 5 minutes. The vehicle may be driven during this time.

After completing these steps, the vehicle’s connectivity settings should be active, and the device should begin reporting.

Step 2: Verifying Connectivity Settings in the Vehicle

The exact navigation path will vary depending on the vehicle’s SYNC version, but the goal is the same: confirm that Vehicle Connectivity, Location, and Vehicle Data & Remote Control are all toggled ON.

General Path (Most Ford Vehicles):

  1. Turn on the vehicle and go to the touch screen.

  2. Tap Settings.

  3. Select FordPass Connect (scroll down if it’s not immediately visible).

  4. Tap Connectivity Settings.

  5. Confirm the following toggles are all switched ON (slid to the right):

    • Vehicle Connectivity

    • Location

    • Vehicle Data & Remote Control
      ​
      If any of these are toggled off, enable them and then complete the reset sequence in Step 1.

SYNC Version-Specific Navigation

If you are unsure where to find these settings, use the guide below based on the vehicle’s SYNC version. The SYNC version is usually visible in the system settings or on the about screen of the infotainment display.

SYNC 3

  1. Turn on the vehicle.

  2. Tap Settings on the SYNC 3 touch screen.

  3. Select FordPass® Connect.

  4. Tap Connectivity Settings.

  5. Ensure all connectivity settings are enabled. Toggle any that are off back to ON.

SYNC 4

  1. Press Settings on the SYNC 4 touch screen.

  2. Press Connectivity.

  3. Choose Connectivity Vehicle Features.
    ​

  4. Toggle Vehicle Connectivity to ON.
    ​
    ​

Tip: Ford recommends keeping Vehicle Connectivity toggled ON for the best update experience.

SYNC 4A

  1. Press the vehicle image icon on the SYNC 4A touch screen.

  2. Press Settings.

  3. Select Connectivity.

  4. Choose Connected Vehicle Features.

  5. Toggle Vehicle Connectivity to ON.

Tip: Same as SYNC 4 — keeping Vehicle Connectivity ON is recommended.

What a Successfully Enrolled Vehicle Looks Like

Once the vehicle has successfully enrolled in Data Services, the in-vehicle screen will display “Fleet Telematics” under the connectivity settings. At that point, this setting is no longer available to disable until the vehicle is unenrolled from Data Services, which is a good sign that everything is working as expected.

If you do not see this, or the vehicle still isn’t reporting after completing the steps above, contact Support and state that the CCS settings steps were completed.

Vehicle Screen Screenshots

Year/Screen Type

Screenshots

2019/2020 (Non-Touch)

2019 (Touch)

2020 (Touch)

2021 (Touch – Option A)

2021 (Touch – Option B)

2022 (Touch)

Content sourced from CerebrumX – Ford Pro™ Solutions documentation.

GM OEM Vehicles: OnStar Blue Button Key Press (BBKP)

Some GM vehicles require an additional activation step before they’ll report telematics data properly, the vehicle’s OnStar unit may need to be manually reactivated by the driver before connected data can flow.

This process involves the driver pressing the physical Blue Button on the rearview mirror and speaking with an OnStar fleet advisor to complete reactivation. It’s a supplemental step — not always required — but may be part of getting the vehicle to report correctly.

Step 1: Complete the Blue Button Key Press Process

The driver must be in the vehicle to complete this.

  1. Locate the Blue Button on top of the rearview mirror inside the vehicle.

  2. Press the Blue Button to initiate the OnStar connection.

  3. Listen carefully for any prompts from the OnStar system. If prompted, press the Blue Button again to continue.

  4. Once connected, ask to speak with a fleet advisor.

  5. When the fleet advisor comes on the line, the driver should say:

“I am calling to reactivate my unit. My vehicle belongs to a fleet with FAN ID [insert FAN ID].”

  • Once the fleet advisor completes the reactivation, the vehicle is activated and should begin reporting connected data.

⚠️ Important: Declining a Paid Subscription-The OnStar fleet advisor may attempt to offer or sell a paid subscription during this call. The driver should politely decline — a paid subscription is not required to leverage connected fleet data. Make sure your driver is aware of this before they make the call.

Step 2: Confirm the Vehicle Is Reporting

After the driver completes the Blue Button process and the fleet advisor confirms reactivation, allow some time for the vehicle to begin transmitting data. Check the platform to verify the vehicle has started reporting as expected.

If the vehicle still isn’t reporting after a reasonable window, contact Support and state that the Blue Button process was completed.

Content sourced from CerebrumX – OnStar Blue Button Key Press documentation.

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